By Douglas da Silva, Web Content & SEO Associate, LATAM

Last updat. on 12 February 2021

SLA stands for “Service Level Agreement,” but what is it and what is its function? Here you can find all the information about this term and also why it is important for your company to have an SLA for the services provid..

You can browse through the topics to find the answers to each of your questions:

SLA: What does it mean?

SLA: What does it mean?

The acronym SLA stands for “Service Level Agreement” in Spanish (Service Level Agreement or Service Level Guarantee). It is a contract sign. between the parties involv. in a negotiation that determines the responsibilities of each party in relation to the contract. services.

What is SLA us. for?
The SLA serves to define the scope of work and establishes the rules, agreements, goals and other issues relat. to the service to be provid.. Over time, demands may change, so it is important that the document is review. list to data periodically so that the guidelines are r.efin. according to the ne.s of the moment.

When drawing up the SLA , it is also important to analyse possible risk scenarios and anticipate them. To do this, it is worth inserting clauses into the contract that protect the company from misappropriation in negotiations and ensure that everyone agrees to them.

Why is SLA important?

The SLA is essential to protect all parties during the negotiation, as it stipulates the duties and responsibilities of the use a keyword tool (google adwords keyword planner, serpstat) contractor and the contract. party. Thus, the document guarantees the transparency of the process and facilitates the resolution of possible conflicts that may arise over time.

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In addition, it is possible to insert clauses on penalties and fines in the SLA if any of those involv. in the negotiation fail to comply with their obligations set out in the contract. This also gives more security to everyone.